Delivery

We deliver to all address considered United Kingdom mainland for postal reasons. We may from time to time agree to deliver products to other countries and territories. 

Delivery charges will be calculated by our shop website (The British Craft House) and automatically applied to your order during the checkout process, or alternatively quoted by us.

Unless you are purchasing an item on pre-order or a bespoke customisation (where in such circumstances an estimated delivery date will be provided) delivery will take place within 15 calendar days of the date of the order confirmation. 

Our orders are usually sent out via Royal Mail and should reach you within a 15 day period. 

If we do not deliver your product within 15 calendar days or within the other time period agreed between us, you may contact us to cancel your order. 

• We are not responsible for delays outside of our control. 
• We will contact you as soon as possible to let you know of any delay which may occur to your order and we will take steps to minimise the effect of the delay.

If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions. 

Delivery will be complete when we deliver the product to the address you gave us in accordance with your other instructions. 

International Delivery

We deliver to certain countries outside of the UK. Please contact us by email to check whether we can deliver to your required location. Orders to outside the UK may be subject to import duties and taxies. You will be responsible for payment of such amounts which are not set by us but set by each location. Please contact your local customs office for further information before placing your order.

Returns/Cancellation 

As a consumer purchasing online you have the legal right to return/cancel your order unless you purchase a customised/personalised product. 

If you change your mind about your purchase you will be entitled to return a product to us and receive a refund if:

• you inform us you are returning the product within 14 days following the date of receiving the product, and then return said product within a further 14 days 
• the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new
• we reserve the right to hold back part payment and not issue a full refund if the above is not fulfilled, this is to cover any costs associated with preparing the product for resale
• you comply with the procedure set out in this policy in relation to the return of the product

You need not provide a reason for returning your order; however, you must email us at hello@williamandtilda.co.uk to return/cancel your order. Where possible please include your order number in the correspondence. We will then respond by email to confirm that we have received notification.

Returns Procedure

You will be required to package up the item and return it at your own cost. 

• all products must be returned in their original packaging and condition, plus any additional packaging for returns. 
• we reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you. 
• following receipt of the returned products we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 14 days for the refund to show on your bank statement. 
• you will receive a refund for the price paid for the product and the original delivery charges but you will not receive a refund for the cost of returning the product to us.
• you must return the products within 14 days of the return being confirmed. Return items should be sent to:
• 3 Beamsley View, Ilkley, West Yorkshire, LS29 9DA

If we have not yet dispatched the product when you cancel then we will process your refund within 14 days of your cancellation. 

If you only return the order in respect of some and not all of the products ordered then you will not receive a refund in respect of the delivery charges.